The TopData story started in 1998, when our founder, Roland Gonda, founded Netcafe, one of the pioneering internet cafes in Angeles City. Netcafe became popular for many students who needed to write school papers and have them transcribed. This is how we began providing services for a freelance talent marketplace company in 2003. Our transcription service kicked off a chain of referrals from satisfied clients.
Soon after, our venture branched out into customer service and became the number one Admin Services provider for a freelance marketplace company for three years in a row, prompting them to hire TopData as its own first-tier customer support provider, with 16 agents on the team.We started providing content management services to a food and beverage company in 2005 while we were still an i-cafe. When the team grew to four full-time employees, the project was eventually moved to our founder’s backyard. This account is still active today with over 30 editors.
TopData moved to our first rented office building in front of Carmelite Monastery in Angeles City, where we stayed for seven years. One of the projects that started in 2009, with four agents answering emails and chats, was moved to the company’s first branch office at Entec 2. A decade later and this project is still growing rapidly. In March 2013, we inaugurated our headquarters. Since then, we have hired only the best people, with the aim of providing world-class service to every customer of each brand we represent. Over the years, our leadership training has become one of the finest in the industry. We use outstanding methods in developing our people to deliver excellent customer experience in every interaction.
It was a humble beginning indeed, but we made it here and we are not going anywhere! So while we rally in creating an impact in the BPO industry, we never lose sight of the most important contributors to our success — our frontliners. We are committed to improving the lives of our employees and helping them achieve greatness in what they do.